There are a few civil matters in which the conduct complained of is so morally reprehensible that one is left aghast at the fact that such conduct managed to continue unchecked for so long. Yet, it took a determined legal aid clinic, a textbook test case and a no-nonsense Constitutional Court to change a debt-recovery procedure that has been in operation (and subject to abuse) for nearly 40 years. Read more
Earlier this year the National Credit Regulator (NCR) referred a matter relating to Lewis Stores, to the National Consumer Tribunal for breach of the National Credit Act (NCA).
The role of the Consumer Tribunal is to adjudicate on applications and allegations of prohibited practice made in terms of the NCA and the Consumer Protection Act.
It was alleged that Lewis Stores and Monarch Insurance Company (its in- house insurance provider) sold retrenchment cover to pensioners and self-employed consumers. It was also alleged that Lewis Stores sold occupational disability cover as part of credit insurance to pensioners, and self-employed consumers. Read more
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