Compliance with the NCA: credit providers are liable for the actions of their employees

Earlier this year the National Credit Regulator (NCR) referred a matter relating to Lewis Stores, to the National Consumer Tribunal for breach of the National Credit Act (NCA).

The role of the Consumer Tribunal is to adjudicate on applications and allegations of prohibited practice made in terms of the NCA and the Consumer Protection Act.

It was alleged that Lewis Stores and Monarch Insurance Company (its in- house insurance provider) sold retrenchment cover to pensioners and self-employed consumers. It was also alleged that Lewis Stores sold occupational disability cover as part of credit insurance to pensioners, and self-employed consumers. Read more