Well-defined Policies and Procedures can help your business to grow because they enhance your employees’ ability to deliver consistent, high caliber service without dramatically increasing the burden of employee management responsibilities on you.
Despite this generally accepted truth, it is surprising how many companies do not have Policies and Procedures in place that are easy to read and allow employees to clearly understand their roles and responsibilities. Compliance policy documents in particular are usually full of legal jargon that makes it difficult to read – or just plain boring. They are there to “tick the box”. Hardly anyone reads them.